FAQ

Can I use my own camera?

Currently, TrichoScan software is compatible only with the cameras listed on the TrichoScan Systems website. If you would like to use a different camera and are planning to purchase more than 10 licenses, please contact our support team for further assistance.

Why do I need a contact plate?

Short hair tends to stand up slightly, and the contact plate helps flatten it into a uniform plane. This ensures more accurate hair detection and provides reliable length measurements..

What are the reference values?

There are no universal reference values applicable to everyone. You can determine individual reference values through measurements taken from the back of the head.

Where can I get the trichoscan certification?

Please contact our support team for information about certification. We are currently working on a solution that will allow your clients to find you once you are certified.